Air Avenue
Version of 20 June 2026
Items in square brackets [ ] must be completed with the company's official information.
The Air Avenue website (the "Site") is operated by ASM COMMERCIAL BROKER, registered office at Office 127, Bujuman Office Tower, Mankhool, Dubai, United Arab Emirates. Contact: WhatsApp +33 6 32 33 53 92. Hereinafter "Air Avenue" or the "Seller".
These terms govern the optimised award ticket search and booking service, the booking service without miles, and the Air Avenue concierge, for any person (the "Client") using the Site. Any order implies full acceptance of these terms, which the Client acknowledges having read and accepted when creating their account.
Air Avenue is a flight search and booking service. Air Avenue provides: (a) free access to a calculator comparing the cash price of an airline ticket with the all-inclusive price of the same ticket booked with miles; (b) a free client account to follow requests and quotes; (c) an optimised booking concierge service: Air Avenue identifies the loyalty program that allows the desired ticket to be booked for the fewest points and guides the Client through the booking. To this end, the Client mandates Air Avenue to obtain, in the Client's name and on the Client's behalf, from an independent professional provider, the points needed for this booking, which are credited by that provider directly to the Client's own loyalty account. Air Avenue acts as an agent and concierge, not as a seller of miles: Air Avenue holds no stock of miles and does not itself transfer any points. The price charged is an all-inclusive flat price covering the concierge assignment and the obtaining of the points; (d) a concierge service, with no access fee, in which a concierge manually searches, at the Client's request, for up to three flight options, with an answer within 48 hours. Proposals are indicative and depend on availability at the time of the search; (e) a booking service without miles, limited to last-minute departures, described in article 14. For optimised bookings, the Client books the ticket themselves, in their own name, on their loyalty account. Points from one loyalty program cannot be used in another program.
Air Avenue is an independent service. Points are supplied by independent professional providers. Air Avenue is not affiliated with, a partner of, or an agent of the airlines or loyalty programs mentioned on the Site, whose names and trademarks belong to their respective owners and are used only to identify the programs concerned. Seat availability, taxes, surcharges and point usage rules are exclusively governed by each airline and program.
The terms of many loyalty programs restrict or prohibit the transfer, purchase or sale of points through third parties, and reserve the program's right to suspend or close an account, or cancel points or tickets. The Client acknowledges having been clearly informed of this risk before any order, having read the terms of the relevant loyalty program and using the service knowingly. Air Avenue cannot guarantee loyalty programs' decisions and shall not be liable for them, except for proven fault by Air Avenue. The Site's "How it works" page explains how the service works and where the points come from.
Accounts are reserved for adults with full legal capacity. The Client must provide accurate, up-to-date information and is responsible for keeping login details confidential.
Access to the Site, the client account, the calculator and the concierge is free. No subscription is required. Only services ordered and accepted on quote are invoiced.
The Client may request closure of their account at any time, by WhatsApp or email. Orders already validated and paid remain due and are performed.
The price of the optimised booking is an all-inclusive flat price, shown in US dollars (USD) in the calculator and before any order. It depends on the loyalty program and the number of points needed for the ticket. Amounts shown in euros are indicative, based on the European Central Bank exchange rate. Air Avenue may change its prices at any time; the applicable price is the one displayed when the order is confirmed. Taxes, surcharges and fees charged by the airline when booking the ticket are not invoiced by Air Avenue: they are paid directly by the Client to the airline.
Points are credited in a minimum quantity of 50,000 points, then in steps of 10,000 points (some programs require a higher minimum or a fixed package, shown on the Site). Before any order, the Client undertakes to check on the airline's website that the desired flight is actually available and bookable with points + taxes, on the desired dates and times, as well as the exact number of points required. Calculator results are indicative, based on the information entered by the Client. Air Avenue cannot be held liable for a flight's unavailability or a change in the number of points required by the airline.
Miles are credited only to the membership card (loyalty account number) entered by the Client in the order. The Client is solely responsible for the accuracy of the number and account holder name, which must exactly match their loyalty account. Air Avenue is not liable for a transfer to a wrong account caused by inaccurate information provided by the Client.
No payment is made online on the Site. Once the order or quote is validated, Air Avenue sends the Client, by WhatsApp, the payment instructions: bank details for a transfer, or a cryptocurrency payment link. The Client includes the payment reference provided; the order is processed only after funds are received and verified.
Miles are transferred within an indicative period of forty-eight (48) hours after payment is received and verified. This may exceptionally be extended due to technical constraints of loyalty programs, in which case the Client will be informed. The Client receives an email confirming the order.
A miles order may be cancelled free of charge as long as payment has not been made. Once payment is received, the order is executed promptly. Miles transferred to the Client's loyalty account cannot be taken back, exchanged or refunded, including if the Client ultimately finds no flight, except in case of an error attributable to Air Avenue. If Air Avenue cannot perform the transfer, the Client is fully refunded for undelivered miles. The Client acknowledges that the service is fully performed upon transfer of the miles and waives any right of withdrawal from that point, to the extent permitted by applicable law.
This service lets the Client ask Air Avenue to book a ticket paid in cash, without miles. It is limited to departures within forty-eight (48) hours of the request (last-minute flights). Air Avenue endeavours to send the Client a quote, by email and in their account, within an indicative two (2) hours, with up to three flight options. The quoted price is an all-inclusive flat price for all passengers (ticket, taxes and Air Avenue's fee); it is firm for a limited time, as last-minute fares can change very quickly. Air Avenue acts as an intermediary: the ticket is purchased by Air Avenue, in the passengers' names, from third-party ticketing providers, after the Client's payment is actually received. If the fare is no longer available at issuance, Air Avenue offers an alternative or fully refunds the Client. Once issued, the ticket is subject to the airline's fare rules (changes, cancellation, baggage) and can only be refunded by Air Avenue to the extent the airline or provider refunds it. The Client is solely responsible for the accuracy of passenger names (identical to passports) and for travel formalities (passport, visa, health).
For any request, the Client may contact Air Avenue by WhatsApp at the numbers shown on the Site or by email. Quotes are sent by email and in the client account.
Air Avenue has an obligation of means. It is not liable for changes, suspension or closure of a loyalty program, changes to airline rules, flight cancellations or changes, or force majeure. In any event, Air Avenue's liability is limited to the amount actually paid by the Client for the order concerned.
Air Avenue collects the data needed to manage accounts and orders (name, email, phone and WhatsApp number, membership number, passenger names, order history). This data is used only to provide the service, is never sold, and is shared only with necessary providers (payment, email delivery, loyalty programs for transfers). The Client may request access, correction or deletion by writing to [contact email].
All elements of the Site (texts, logo, design, calculator) belong to Air Avenue. Any reproduction without permission is prohibited.
Air Avenue may amend these terms at any time. The terms in force on the order date apply. The Client is informed of any material change by email or upon login.
These terms are governed by the laws of the United Arab Emirates and the Emirate of [Dubai]. In case of dispute, the Client should first contact Air Avenue to seek an amicable solution. Failing that, the dispute will be brought before the competent courts of [Dubai], subject to mandatory consumer protection rules of the Client's country of residence.